Terms and Conditions

These Terms and Conditions are a contract between you and A to Z group online website name(www.atozaustralia.com.au) . By registering for A to Z Australia shop on-line and placing an order for delivery/Pick up Or If you are purchasing directly from the warehouse at 9 Rowell street Granville, NSW 2142 (“walk-ins”in person ) / phone / email you are bound to the following terms and conditions.

Pricing Policy

All of our prices are in Australian dollars (AUD) and Excludes GST (Goods and services tax) . Product prices may changes at any time when price changes are received from our suppliers.

Warranty Based Returns

All goods are supplied with manufacturers warranty, except where stated otherwise.

Most of products sold on our site are backed by their respective manufacturers warranty. Claims should be taken up directly with the manufacturers but if you have difficulty we will gladly assist in the warranty process in any way we can. You may book in the product to come back to be sent on your behalf for the warranty – Please email us at [email protected] An inspection fee of $25.00 + GST will apply to any item that is inspected by Sydney cleaning supplies. ( This amount covers the delivery back to the manufacture for any warranty work if its found that a warranty issue is found) Payment must be paid upfront before leaving item.

Order

Orders can be placed via the shopping cart on this web site, by email: [email protected]

Any orders cancelled by the consumer after placing the order and has been picked & packed by the warehouse will incur a 30% restocking or cancellation fee or if the product or item was purchased for that specific order.

PICK UP ORDERS

Any orders placed online for pick up must be confirmed first before attending the warehouse.

Pick up is from the warehouse at 9 Rowell street Granville, NSW 2142

Please call 0280037567 to confirm your items are in-stock and they are ready for collection. Please have your order number or copy of the order with you.

If you are sending a courier or someone on your behalf to collect the order we must have an email with the details of the person collecting the goods and your permission to give them the order,

If your sending a courier, Please send us the consignment details and any information we need to give to the warehouse for packing [email protected]

Cancellation of your order after confirmation

No cancellation of the Order will be accepted after delivery of the goods or after three (3) days from the date shown on the Purchaser’s order/Invoice or from “Your order is being processed” confirmation email.

Any orders paid by Credit Card or Paypal will be refunded less the merchant fee.

Paypal / Credit Card merchant fees for Visa and Mastercard or AMEX is 1.5% so the refund will be less the merchant fee.

All cancellation of orders MUST be in writing via email to [email protected] All orders are considered current unless cancelled in writing by you. Orders cannot be cancelled after they have been shipped from our warehouse. A cancellation fee surcharge of 30% applies + shipping fees.

We will not accept the return of items from the following categories under the change of mind returns policy under any circumstances after order has been accepted by the customer.

1. Dangerous goods products
2. Food grade sanitiser / disinfectant Chemicals
3. Disinfectants / Chemicals
4. Toiletries and hand hygiene
5. Consumable Products

Buy-In Products

Buy-in products can not be cancelled or returned as they are purchased per your request. These items are usually quoted separately or have a special buy price code.

Certain Goods cannot be returned or Cancelled if was purcahsed only for your order and we dont hold it in stock. This means the product or item was Specifically purchased for you.

Back Orders

Should any item ordered be temporarily unavailable, we automatically place this on back order unless was notified by the customer.

If this is inconvenient please advise upon receipt of partial shipment or when placing the order.

Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within seven days of our dispatch date. We will only refund your purchase less 30% restocking on receipt of the goods.

All returned goods must be in “as sold” condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an “express service” basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns.

*If the Item/Product mentioned in A to Z group Tax invoice is found to be at no faulty of the manufacture. The Service Fee charge and labour is applied and will be invoiced to the customer. Full payment must be made before collection.

Delivery

Delivery of items is subject to availability, and A to Z group cannot accept responsibility or liability for any item it is not able to supply for any reason.

We encourage you to visit the “Your Account” section on our website to view the delivery status of your product(s) or contact us.

Depending upon your location, Sydney Metro delivery can take up to 7 working days. We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout.

The estimated delivery times are in business days (Monday through Friday) excluding public holidays. Between 9:am and 5:00pm ONLY!

OUTSIDE SYDNEY METRO **Please consider if you are not In the sydney metro area the delivery fee that is charged when you place your order is subject to change and we will notify before we take payment, To get permission,

If at checkout it states you are outside the Sydney Metro Delivery area This means there will be a delivery cost – Please contact us on 0280037567 to obtain a delivery Estimate or email: [email protected]

PLEASE NOTE: If you do decide to pay for your order by Paypal or credit card, The refund amount will be less the fee charged by the merchant as stated above.

Customers arranging their own pick-up (whether personally or their own courier) are required to check order and packaging thoroughly before leaving our warehouse. All responsibility for condition will be transferred from A to Z group to customer at this point in time or once signed and accepted.

All of our prices are in Australian dollars (AUD) and Excludes GST (Goods and services tax) . Product prices may changes at any time when price changes are received from our suppliers. ome Sydney Metro Deliveries with a confirmed approval first ONLY.

NO PO BOX DELIVERY

What if I miss my delivery?

A to Z group does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.

Re-delivery fees will apply when:

Incorrect order details are given upon purchase and the delivery fails as a result.

Rejecting or refusing a delivery service.

The driver has attempted to deliver your items by the confirmed booking details advised. If the delivery is not successful, the courier company will send the items back to the depot or to the Sydney cleaning supplies warehouse.

If the delivery address is a residential a signature is required unless advised or permission has been granted by Sydney Cleaning Supplies

Payment Options

We recommend using PayPal for your payments, as the most secure online payment method.

If you don’t have PayPal account you may still pay with PayPal using VISA and MasterCard.

***If you choose to pay us directly over the phone by credit card there is a fee of 1.5 % surcharge applies*****

You may also use Direct Bank Deposit option. If you choose it, our banking details will come up and you can deposit your funds via-internet banking or just simply at any Branch. And attached bank receipt with order.

COD payment option is acceptable for Some Sydney Metro Deliveries with a confirmed approval first ONLY.